Title Office Manager – North Drive
Location Hopkinsville
Job Information

OFFICE MANAGER, North Drive Campus

REPORTING/COORDINATING RELATIONSHIP: Coordinator of Client Records Services, Program Manager



The Office Manager has coordination and supervisory responsibility for all non-clinical functions including medical records, finance, facility, and reception functions. Duties will include:

(1) Direct supervision of Front Desk staff, supervision for Medical Records, and administrative supervision of substitutes from other departments. Supervision responsibilities include job performance appraisals, scheduling, training, leave approvals, timekeeping and other tasks associated with direct supervision.
(2) Supervision of the automated information system. Responsibilities include the maintenance of timely and accurate data collection and data entry. Specific duties will include the monitoring of practices of all personnel involved in entries to the automated system. Additional duties in this area include:
(a) functioning as a local resource person for all staff regarding correct data collection and entry practices and
(b) serving as a trainer for current and new employees regarding the specific practices relating to the information system.
(3) Supervision of business office practices including:
(a) patient business office interviews,
(b) fee setting,
(c) employer/insurance procedures,
(d) cash receipts and other financial transactions,
(e) cash drawer practices, deposits and service/deposit reconciliations,
(f) delinquent account follow-up.
(4) Serve as a liaison with the regional business office on administrative service affairs including purchasing, patient accounting, payroll timekeeping, mail and other delivery processing, telephone services and housekeeping supplies.
(5) Maintain familiarity with the Center’s MIS and its applications, supervising the implementation of new procedures (such as scheduling) as they are enacted.
(6) Oversight of local facility matters including housekeeping and maintenance. Serve as point of contact with the Coordinator of Facility Services.
(7) Other duties as required/assigned.


High School diploma with business/clerical courses, including word processing or post graduation business course training. At least 3 years experience in a job with general secretarial or administrative assistant duties. Prefer minimum of two years managerial experience.

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